Product Description
Microsoft Dynamics CRM delivers a comprehensive, 360-degree view of prospects, customers, and opportunities, enabling you to have the information at hand to identify, nurture, and retain profitable relationships. And you can do it all with software that's familiar and easy to use.
Build customer loyalty to drive repeat business. Used by leading companies worldwide, Microsoft Dynamics CRM is:
- Flexible, with options for deployment, purchase, and access.
- Familiar and easy to use because it works like other Microsoft products.
- Designed to fit your business through extensive customization and partner offerings.
From first customer contact to after-sales service, Microsoft Dynamics CRM provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call centre and marketing professionals. Strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.
Advantages
Microsoft Dynamics CRM provides an intuitive interface which sits comfortably within applications your employees will probably already be familiar with. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts.
And since Microsoft Dynamics CRM works seamlessly with Outlook, your employees can manage customer interactions quickly and efficiently. A Microsoft Dynamics CRM user can take a received email from a prospect, promote the email to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect, all without ever leaving the Outlook interface.