About NeoSpire Managed Hosting

NeoSpire has successfully delivered quality managed hosting services since 1999 and is growing rapidly as a result of its ability to provide a comprehensive delivery model encompassing proactive customer-centric support, customized solutions, flexible pricing and multi-level security. With NeoSpire taking on the responsibility of serving and maintaining web applications and presence 24/7; optimal scalability, reliability and performance is assured and companies can focus on their core competencies. NeoSpire specializes in bringing multi-platform server management and managed application hosting to companies in the mid- to high-end enterprise market. The company also provides managed services, dedicated servers, enhanced data storage, high-end database support and e-commerce solutions. NeoSpire's experienced network administration staff and state-of-the-art data center allow enterprises to outsource the deployment, configuration, management and support of websites and internet applications in a rapid, cost-effective manner. This makes NeoSpire the best choice for companies with mission-critical websites and web-based applications.

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Product Description

Managed Dedicated Hosting Overview:

New software and hardware is procured, installed, configured and tested by NeoSpire's team of experts who then deploys a system into theSpireNet network. A member of NeoSpire's customer-centric support team will then deliver an administrative login to the customer.

NeoSpire will manage the network and the server hardware and provides value-added services, while the customer performs all systems administration. This service is not designed for customers that want NeoSpire to login to the servers often for tasks such as reconfiguration, modifying settings, setting up new web sites, etc.

NeoSpire engineers are available 24/7/365 to perform any administrative tasks billed at an hourly rate.

Managed Dedicated Hosting Features

Base Service Includes:

Server Configuration Services
Server Provisioning Services
Client Server and Network Monitoring
Complete Support for all Hardware with spares on site
Use of NeoSpire's Redundant DNS Servers
Use of NeoSpire's POP and SMTP Servers
24/7/365 Live, On-Site Technical Support
99.9% SLA on Network Availability

NeoSpire Value-Added Services:

Server Load Balancing and Clustering Services
Managed Firewall (Layer 3 or Dedicated Appliances)
Managed Server Backup & Recovery
Weekly Tape Rotation and Secure, Off-Site Data Storage
Virtual Private Networks (VPN)
Load/Stress Testing
Application Performance Analysis and Review

PCI:

NeoSpire's PCI Resource Center is a comprehensive collection of professional services, hardware, and software created to assist customers with achieving PCI standards compliance. The Resource Center features: firewalls, PCI consulting services, separate web and database servers, file monitoring, log archives, daily security reviews, two-factor authentication, penetrating testing and more.

Advantages

Mission-Critical Managed Hosting Since 1999 - A decade of managing complex, transaction-intensive applications has given NeoSpire the experience to be pro-active in heading off disasters, knowing immediately if anything goes wrong, and acting quickly to resolve any issues

SAS 70 Type II Certified - Ongoing SAS 70 audits ensure NeoSpire is keeping their policies and procedures up to date as technology and business needs change. These audits are performed by independent auditors, which ensures NeoSpire is continuing to create and implement proper controls.

Always Available Customer Support ? NeoSpire developed STAR Support (Service That Always Responds) to serve as the foundation of our advanced service model. STAR Support provides customers with 24/7 real-time resolution parameters and a proactive information exchange. The STAR support model works throughout all of the service offerings that make up the NeoSpire Advantage.

Custom Solutions Created for Every Situation - NeoSpire works with each client to design a customized managed hosting solution not only for their current hosting requirements, but also with the ability to rapidly scale when needed.

World Class Data Center - By designing the facility to NeoSpire?s exacting standard and not co-locating with another provider, the highest uptime possible is ensured. NeoSpire monitors and maintains all of its own power systems, HVAC, network connectivity, advanced fire suppression systems, and access control technology