Product Description
Award-winning Sage SalesLogix is a robust, highly customizable CRM solution for organizations seeking to automate their unique customer relationship management business processes at the lowest total cost of ownership. The integrated Sage SalesLogix CRM suite includes Sales, Marketing, Customer Service and Support, and a Mobile CRM solution as well as rich business process automation capabilities.Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service, and support so your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities. Capitalize on key opportunities by targeting your most profitable prospects and customers using marketing campaign and lead management tools. Manage the entire sales cycle and increase sales team performance by automating sales processes and monitoring and forecasting sales activity. Resolve customer requests and issues quickly with customer service and support management tools. Sage SalesLogix powerful business analytics tools will enable you to utilize resources better, identify and act upon opportunities, and make better strategic decisions. With flexible access options, powerful process automation capabilities, and a highly customizable solution that will help you achieve stronger sales and a more successful business, now and into the future.
More than 300,000 users at over 8,500 companies worldwide rely on Sage SalesLogix Web, Windows, and Mobile access options to manage their customer information and accelerate sales results.
Sage SalesLogix Capabilities:
- Opportunity Management
- Lead Management
- Marketing Campaign Management
- Customer Service and Support Management
- Intuitive Interface
- Account and Contact Management
- Calendar and Activity Management
- Workflow and Process Orchestration
- Anytime, Anywhere Access to Vital Customer Data
- Business Analytics Tools
- Customer Self-service Options
- Personalized Views of Information
- Lookups and Groups
- Advanced Customization Capabilities
- Application Integration
- Easy Installation and Deployment
- Sales Process Automation
- Sales Forecasting
- Calendar and Activity Management
- Dynamic List & Group Building
- Customer Communications/Mail Merge
- Literature Fulfillment
- Reference Library
- Territory Realignment
- Web Lead Capture
- Campaign Response Tracking and Task Management
- Lead Qualification
- Budget and Revenue Tracking
- Marketing Resource Library
- Returns and Defect Tracking
- Ticket Management
- Asset Management
- Service Contract Management
- Knowledgebase with SpeedSearch
- Notification and Alerts
- Customer Self-service Web Portal
Advantages
Sage SalesLogix differentiates itself from competitors with its industry-leading, highly customizable platform, flexible deployment methods, easy-to-learn and use interface, powerful process automation, and more:Low Total Cost of Ownership: Sage SalesLogix equates to a favorable two to three year TCO for our customers. The flexible platform that enables businesses to choose technology that's right for them, a comprehensive CRM Web solution, sophisticated security, and the ability to host data securely on premise, help reduce TCO.
Deployment and Access Options: Users can access Sage SalesLogix via Windows, Web, and Mobile clients, even when disconnected, without sacrificing features or functionality. Sage SalesLogix Mobile is at the head of the pack delivering a complete CRM mobile solution out-of-the-box for BlackBerry®, and Windows Mobile® (Pocket PC®, and Smartphones®).
Easy to Learn and Use: Customizable workspaces, right-click menus, drag and drop capabilities, powerful list building capabilities, integration with familiar applications like Microsoft® Office, and a consistent experience across all deployment methods facilitate end-user adoption.
Flexible, Standards-Based Platform: Sage SalesLogix features a modern, flexible architecture that helps reduce costs by enabling businesses to choose technology that is right for them, such as Microsoft® SQL® or Oracle database servers; Microsoft® Exchange, Microsoft® Outlook®, Lotus Notes, or the integrated Sage SalesLogix E-mail Client; and BlackBerry or Windows Mobile devices.
Application Integration: Sage SalesLogix can be seamlessly integrated with common productivity applications and a number of accounting solutions so organizations can leverage its existing IT infrastructure.
Powerful Process Automation: Sage SalesLogix offers powerful process automation capabilities that reach beyond the traditional boundaries of sales and contact process automation, enabling businesses to create or modify processes for any entity in the system such as an account, contact, opportunity, or ticket. Organizations can build powerful single-step processes or create multi-step and multi-stage processes that can react to user interactions and suggest next steps.
Deep Customization: Sage SalesLogix can be customized to mirror distinctive customer acquisition, retention, and development processes using codeless tools and wizards. Or, use familiar development tools such as Visual Studio .NET.
Addons / Options
Sage SalesLogix Mobile extends CRM capabilities and functionality with the real-time convenience of wireless. SalesLogix Mobile allows users to view, edit, and add contact and account details; take notes; schedule meetings; complete activities; update opportunities; and issue and review ticket information; in real-time and from their handheld devices. Users can securely access key customer information using quick lookups, filtered searches, or detailed tabs so they are informed with the latest information before meeting with a customer. This timely exchange is at the core of the Sage SalesLogix solution to facilitate timely customer engagement, service, support, problem resolution, and more accurate sales forecasting, planning, and reporting.Sage SalesLogix Visual Analyzer is a comprehensive, interactive business analytics tool that allows you to bring your Sage SalesLogix data to life. For a low cost of deployment, SalesLogix Visual Analyzer delivers both pre-built and customizable dashboard views of key Sage SalesLogix data, providing your organization the insight needed to extend your competitive advantage.